Refund policy

Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your items are in original packaging or have never been used. 

To start a return, you can contact us at service@cashmerein.com. Please note that returns will need to be sent to the following address: 35-5 Puzhou Road
Urban Riverside Economic Development Zone, Pukou District, Nanjing City, Jiangsu Province 210000, China.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@cashmerein.com.

RETURN METHOD:

Your option to send us your return: By Mail.

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return cost or provide a full refund

Our fees for Return or Refund of United States

Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.

For your responsibility (Customer Remorse)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to be responsible for return shipping costs. Original shipping fees are non refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will promptly assist you in resolving the matter by offering a replacement, exchange, or refund, depending on the situation. Please remember it can take some time for your bank or credit card company to process and post the refund too. Most of the time you will get a refund within 5 business days.

If more than 7 business days have passed since we approved your return, please contact us at service@cashmerein.com.